Vehicle Transport Pickup & Delivery – What to Expect
Getting your vehicle from point A to point B involves more than just the drive. It’s about timing, access, communication and coordination.
In this FAQ about pickup and delivery, we’ll provide answers so you know exactly what to expect on the day.
Whether it’s who needs to be there, how the vehicle is inspected, or what happens if plans change, this guide ensures your handover is smooth, secure, and stress-free.
FAQ About Pickup and Delivery
Q: Do I have to be present at pickup and delivery?
A: Ideally yes, but you can nominate someone else as long as they’re authorised and have ID.
Q: Will the car be delivered door-to-door?
A: Most carriers offer door-to-door delivery, but remote or restricted-access areas may require meeting at a nearby location.
Q: Can the carrier pick up my vehicle from a dealership, mechanic, or auction house?
A: Yes — vehicles can be picked up from most commercial locations as long as access is safe and permitted.
Q: What if my street isn’t accessible for large transport trucks?
A: If your street has height, weight, or turning restrictions, we’ll arrange a nearby meeting point that’s safe for loading/unloading.
Q: Will I be contacted before pickup or delivery?
A: Yes — drivers typically call or text 1–2 hours ahead to confirm arrival times and final details.
Q: Can pickup or delivery happen outside regular business hours?
A: In some cases, yes. Weekend or after-hours pickups may be possible with prior arrangement, but availability depends on the carrier.
Q: Do I need to provide keys to the vehicle?
A: Yes — the carrier will need keys to move, load, and secure the vehicle during transport.
Q: Can I request a specific pickup or delivery date?
A: Yes — preferred dates can be requested during booking. While carriers aim to meet these, flexibility ensures the best pricing and scheduling.
Q: What if my vehicle is not ready at the time of pickup?
A: Delays may incur rescheduling fees or require a new booking. Let us know as soon as possible if anything changes.
Q: Will the driver inspect my vehicle before and after transport?
A: Yes — a condition report will be completed during pickup and delivery to document the vehicle’s state. We recommend you review and sign off at both ends.
Q: Can someone else receive my vehicle at delivery?
A: Yes — just let us know in advance and make sure your nominated person is over 18 and has ID.
Q: Will I be notified when my vehicle is on its way?
A: Yes — most carriers provide a dispatch confirmation and updates throughout the journey, especially on longer routes.
