5 Benefits of Using a Car Transport Company

If you need to transport vehicles of any kind from one location to another, using professional car transport services is one way you can do so safely.

While getting just one vehicle from one place to another might be fairly simple, it becomes a lot more complicated if you have several vehicles to move or if you are moving across a large distance.

Businesses and individuals with multiple cars or large vehicles which must be moved across long distances often need to use such services to get everything done quickly and effectively.

But why go with a specialised car transport company?

While the option to simply drive a vehicle yourself or hire an individual to do so may seem like the easiest option, going with a reputable car carrier can provide you with the efficiency, convenience and security that you may not have if you are handling it on your own.

Here are the five biggest benefits of choosing one of our great service providers.

1. Great Customer Support

When you have a big job to do, nothing beats having great customer support whenever you need it.

Most car movers in Australia offer support for their customers. This is considered the bare minimum so theoretically, no matter your problem, you can easily contact them and ask for help.

In practice thought, the level of service you may get from the bare minimum might be just that…the bare minimum!

Fewer carriers will have several contact methods, including live chat, email and telephone customer service. The support provided by a specialised service gives you confidence that you are being kept in the loop during the entire process.

2. Your Car is Handled Better

Combined, there are literally millions of vehicles moved every year. The vehicle transport industry is mature and employees are often professionals who understand everything that ensures the safety and longevity of every car that is being moved.

And so, finding a reputable company will give you peace of mind from the reduced risk of damage during the trip.

If you haven’t used a car transport service in the past, ensure that you fully review each company to ensure that they are reputable & have the coverage you need.  It is important to understand if they are responsible for handling your car or if they outsource to other companies.  This will give you peace of mind that if anything does happen to your car, you will receive the proper compensation for it.

Most smaller carriers won’t transport your vehicle all the way from A to B. They will most probably outsource certain legs of the movement, resulting in additional handling of your vehicle by multiple carriers and potentially leading to transit damages to your car.

3. Value for Money

It’s always good to get quotes from multiple carriers before you make any decisions. This will help you make an informed choice on who you will go with and get you the most affordable option.

In Australia, there is a lot of competition among car movers and transport services, which means you can often find great deals.

If you have many vehicles that you need to move, phone a few companies and ask them for the best quote they can give you.

4. Go Door to Door

If you’re moving multiple vehicles, then rather than having to drive all your vehicles to one particular location, you can keep them where they are and let the company come and collect them. With many car transport companies, a truck will take the vehicles straight to the location you have requested, and if they are being returned, they will come straight back to your door.

Door to door transport is also a good option if time is important to you because there’s no need to arrange transport to the depot and coordinating everything so that you avoid spending three hours in traffic.

5. Convenience

Trusting a reliable professional to move your vehicle interstate is a lot more convenient than driving the car long-distance yourself. With the previously mentioned benefits, you will find that using a car transport company saves you a lot of time and is the most convenient option out there when relocating or purchasing a car out of state.

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Customer Success Story

Why Car Transport Services Exists Today!

When I had to move my car from Melbourne to Perth, the journey of finding the right transportation service felt almost as daunting as the 3,400 km drive itself. Through trial and error, a bit of luck, and a few missteps, I learned a great deal about how to select the best service for such a task. Here’s my experience, and I hope it can guide you smoothly through your own process.

Start with Research

The first thing I learned was the importance of research. Initially, I made the rookie mistake of choosing the first service that popped up in my Google search results. Big mistake. The company had hidden fees I hadn’t anticipated, and the service was far from satisfactory. What I learned was to dig deeper. Read reviews on multiple platforms, ask for recommendations from friends or family who’ve undertaken similar moves, and don’t skip on checking the forums where real customers discuss their experiences.

Check for Licensing and Insurance

One good decision I made was ensuring the company was licensed and insured. Insurance is important. Transporting a vehicle across such a long distance has its risks, and you want to ensure that your car is covered in case of any mishaps. Verify the transporter's accreditation with transport authorities and ensure they have valid insurance that covers your vehicle during the transit. This gave me peace of mind, knowing my car was in safe hands.

Compare Quotes

Getting multiple quotes was another area where I initially faltered. I assumed all prices would be roughly the same and didn’t bother shopping around. However, after a pricey quote from the first company, I decided to get several more. The price differences were significant, and some companies offered more comprehensive services at lower costs. Always compare quotes from at least three to five companies. This not only gives you a better idea of the price range but also allows you to negotiate better terms.

Understand the Service Types

I wasn’t aware initially, but there are different types of car transport services: door-to-door, terminal-to-terminal, open carrier, and enclosed carrier. Each has its pros and cons. I chose an open carrier for its cost-effectiveness, but in retrospect, considering the long journey across Australia, an enclosed carrier would have been better to protect my car from the elements. Understanding these options beforehand helps in making a more informed decision based on your needs and budget.

Communication is Key

One of the best decisions I made was selecting a company that had excellent communication practices. They provided updates at every major juncture of the journey, which eased my anxiety. Ensure that the company you choose has a point of contact who is reachable and willing to update you throughout the process. This is vital for peace of mind and to ensure that any issues are quickly addressed.

Timing and Flexibility

I learned the hard way that flexibility is key when transporting a car such a long distance. The initial service I chose promised a delivery within a week, but it ended up taking more than two weeks, which disrupted my plans significantly. Ask about the expected delivery times and check if the company can offer guarantees or compensation if they exceed the estimated delivery times.

Avoid Rush Decisions

A bad decision I made was rushing into booking without fully understanding the terms and conditions. This led to unexpected charges for additional services I wasn’t aware I had agreed to. Take your time to read the fine print or have someone else review it. Make sure you understand every aspect of the service contract.

What I Wish I Knew

If I knew then what I know now, I would have placed more emphasis on checking customer feedback about their post-service experience, especially regarding how companies handle damage claims and disputes. Knowing a company's track record in these areas can save you from potential headaches if something goes wrong.

Open vs Enclosed Car Transport

Open car carrier with new vehicles

Open Car Transport

Open car transport involves shipping vehicles in an open-air trailer, exposing them to weather and road conditions.

This method is cost-effective and widely available, making it a popular choice for transporting vehicles quickly and economically.

The main benefits include lower costs due to multiple vehicles being transported simultaneously and quicker delivery times. However, the downside is the potential risk of damage from environmental elements and road debris.

moving cars in an enclosed car carrier

Enclosed Car Transport

Enclosed car transport uses fully enclosed trailers to provide maximum protection for vehicles against weather, theft, and damage during transit.

This method is preferable for high-value, classic, or luxury vehicles requiring extra security. Enclosed transport is more expensive and less readily available but offers higher insurance coverage and peace of mind.

Specialised services include GPS tracking and expert handling, ensuring vehicles are delivered safely and discretely.

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