Why are some car transport companies are cheaper than others?

Is the cheapest car transport really as good as it sounds? And, does it mean your vehicle will be safe?

We all enjoy a good deal but when it comes to transporting a car long distances, cheaper is not always better.

The truth is, there are significant costs associated with loading your vehicle onto a truck and transporting it from one place to another.

Like so many other things, if the price sounds too good to be true, it probably is.

Think of it much like you would buying a car.

When you see the cheapest car on the lot, your first thought might well be to assume something is wrong with it. The same cynicism should appy when choosing a shipping company.

Your vehicle is a valuable asset so don’t take your chances on an unreliable shipping company and never base your decision on price alone.

Cheap Car Transport Prices may end up costing you more than you bargained for

Hidden Fees

Some companies lure customers by offering a lowball quote but what customers aren’t seeing are the additional fees, surcharges and conditions that will be added to the bill at booking time.

If you get a quote that seems so much cheaper than the others, be sure and ask about extra fees and charges so they can’t sneak them in. 

Poor Customer Service

We have all heard the saying “You get what you pay for” and the same holds true for shipping companies.

Many of the cheaper companies have lower prices because they don’t actually have a customer service department and you are dealing directly with the driver.

This might present challenges if you need to address a problem with delays or damage.

Great customer service is worth paying for!

Less Experience

Established car transport companies tend to have more experience and this matters when you are shipping your vehicle to hard-to-get-to locations.

Is the car actually able to be delivered? What should they know about the area or the car?

This experience may cost you a bit more but it may also save you time and spare you the headache and hassle of dealing with delays or damage. 

Watch for Scammers

Unfortunately there are scammers out there who are looking to profit off vulnerable customers.

They might try to trick you into paying a deposit for your vehicle transport and then they never show up to pick up your vehicle.

One of the best ways to tell if the company is trustworthy is by looking at reviews online. Great places to search are either ProductReview.com.au or Trustpilot.

Truth be told though, most of the larger car transport companies are reliable and trustworthy because they have a reputation to maintain. They maintain a very close eye on the profitability of their business operations and at the same time, do so with customer service firmly in mind.

You’ll find trusted carriers rarely reduce their prices to the point where they appear amazingly cheap.

Car Transport Services – Serving You Best

Car Transport Services connects shippers like you with auto transport companies.

If you need to transport a vehicle to any part of the country, it’s easier than you think and probably more affordable too. Find out and get quotes online today. 

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Customer Success Story

Why Car Transport Services Exists Today!

When I had to move my car from Melbourne to Perth, the journey of finding the right transportation service felt almost as daunting as the 3,400 km drive itself. Through trial and error, a bit of luck, and a few missteps, I learned a great deal about how to select the best service for such a task. Here’s my experience, and I hope it can guide you smoothly through your own process.

Start with Research

The first thing I learned was the importance of research. Initially, I made the rookie mistake of choosing the first service that popped up in my Google search results. Big mistake. The company had hidden fees I hadn’t anticipated, and the service was far from satisfactory. What I learned was to dig deeper. Read reviews on multiple platforms, ask for recommendations from friends or family who’ve undertaken similar moves, and don’t skip on checking the forums where real customers discuss their experiences.

Check for Licensing and Insurance

One good decision I made was ensuring the company was licensed and insured. Insurance is important. Transporting a vehicle across such a long distance has its risks, and you want to ensure that your car is covered in case of any mishaps. Verify the transporter's accreditation with transport authorities and ensure they have valid insurance that covers your vehicle during the transit. This gave me peace of mind, knowing my car was in safe hands.

Compare Quotes

Getting multiple quotes was another area where I initially faltered. I assumed all prices would be roughly the same and didn’t bother shopping around. However, after a pricey quote from the first company, I decided to get several more. The price differences were significant, and some companies offered more comprehensive services at lower costs. Always compare quotes from at least three to five companies. This not only gives you a better idea of the price range but also allows you to negotiate better terms.

Understand the Service Types

I wasn’t aware initially, but there are different types of car transport services: door-to-door, terminal-to-terminal, open carrier, and enclosed carrier. Each has its pros and cons. I chose an open carrier for its cost-effectiveness, but in retrospect, considering the long journey across Australia, an enclosed carrier would have been better to protect my car from the elements. Understanding these options beforehand helps in making a more informed decision based on your needs and budget.

Communication is Key

One of the best decisions I made was selecting a company that had excellent communication practices. They provided updates at every major juncture of the journey, which eased my anxiety. Ensure that the company you choose has a point of contact who is reachable and willing to update you throughout the process. This is vital for peace of mind and to ensure that any issues are quickly addressed.

Timing and Flexibility

I learned the hard way that flexibility is key when transporting a car such a long distance. The initial service I chose promised a delivery within a week, but it ended up taking more than two weeks, which disrupted my plans significantly. Ask about the expected delivery times and check if the company can offer guarantees or compensation if they exceed the estimated delivery times.

Avoid Rush Decisions

A bad decision I made was rushing into booking without fully understanding the terms and conditions. This led to unexpected charges for additional services I wasn’t aware I had agreed to. Take your time to read the fine print or have someone else review it. Make sure you understand every aspect of the service contract.

What I Wish I Knew

If I knew then what I know now, I would have placed more emphasis on checking customer feedback about their post-service experience, especially regarding how companies handle damage claims and disputes. Knowing a company's track record in these areas can save you from potential headaches if something goes wrong.

Open vs Enclosed Car Transport

Open car carrier with new vehicles

Open Car Transport

Open car transport involves shipping vehicles in an open-air trailer, exposing them to weather and road conditions.

This method is cost-effective and widely available, making it a popular choice for transporting vehicles quickly and economically.

The main benefits include lower costs due to multiple vehicles being transported simultaneously and quicker delivery times. However, the downside is the potential risk of damage from environmental elements and road debris.

moving cars in an enclosed car carrier

Enclosed Car Transport

Enclosed car transport uses fully enclosed trailers to provide maximum protection for vehicles against weather, theft, and damage during transit.

This method is preferable for high-value, classic, or luxury vehicles requiring extra security. Enclosed transport is more expensive and less readily available but offers higher insurance coverage and peace of mind.

Specialised services include GPS tracking and expert handling, ensuring vehicles are delivered safely and discretely.

Find out more