How We Choose and Evaluate our Car Carriers

Choosing the right service provider when looking to move a vehicle can be a major source of frustration.

How do you evaluate carriers?

How can you be sure that you’re choosing a reliable transport company when there are so many bad reviews on the web?

As easy as the transport of your vehicle has become over recent years, it is still the stuff of nightmares if you blindly hand over your car to an unprofessional carrier.

The Car Transport Services Advantage

This is why starting your search through Car Transport Services has clear advantages.

By the nature of their job, most brokers have already completed the research for you and, over time, have filtered the carriers worthy of trust.

Assembling the most professional, problem-free and affordable carriers for a job, the broker has already completed the process of discovery.

They have often established many relationships over a long period, and retained the ones that stood the test. After all, it’s their reputation on the line as much as the carriers’.

How We Evaluate Our Carriers

Here at Car Transport Services, we use 3 main criteria to evaluate our service providers:

1. Good Communication

We only work with carriers that have exceptional customer service and an organised professional relationship with shippers. We need them to be available at all times and to respond in a timely manner to your questions related to the status of each transport.

If there are too many unanswered phone calls or we receive complaints from customers like you, we will remove a carrier from our “preferred” list.

2. Ability to Pick up and Deliver on Time

We are optimists by nature, but we prefer to sprinkle that with a hint of realism. We do not promise miracles, and we do not believe those who are doing it.

Better than promises, we prefer actions.

Service providers that are able to set the right expectations and meet them will always be in our good books.

We politely decline carriers that repeatedly failed to accurately set expectations or have built a reputation by failing to pick-up or deliver when they said they would.

3. No Vehicle Damage Incidents

Our carriers are known by their clean car transport history and willingness to fix problems in the unlikely event that something does happen.

The quality of their services makes not only your life easier, but ours as well.

Over time, we’ve discovered who to choose and who to avoid.

We’re finding, now operating for over 18 months, there is less and less of a need for us to update our “preferred carriers” or “wrongdoers” list, since we have already established solid relationships with competent carriers.

And while we’re constantly looking for new carriers, we also continually re-evaluate our current carriers’ performance because we want to be sure they’re providing the best service to you.

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Customer Success Story

Why Car Transport Services Exists Today!

When I had to move my car from Melbourne to Perth, the journey of finding the right transportation service felt almost as daunting as the 3,400 km drive itself. Through trial and error, a bit of luck, and a few missteps, I learned a great deal about how to select the best service for such a task. Here’s my experience, and I hope it can guide you smoothly through your own process.

Start with Research

The first thing I learned was the importance of research. Initially, I made the rookie mistake of choosing the first service that popped up in my Google search results. Big mistake. The company had hidden fees I hadn’t anticipated, and the service was far from satisfactory. What I learned was to dig deeper. Read reviews on multiple platforms, ask for recommendations from friends or family who’ve undertaken similar moves, and don’t skip on checking the forums where real customers discuss their experiences.

Check for Licensing and Insurance

One good decision I made was ensuring the company was licensed and insured. Insurance is important. Transporting a vehicle across such a long distance has its risks, and you want to ensure that your car is covered in case of any mishaps. Verify the transporter's accreditation with transport authorities and ensure they have valid insurance that covers your vehicle during the transit. This gave me peace of mind, knowing my car was in safe hands.

Compare Quotes

Getting multiple quotes was another area where I initially faltered. I assumed all prices would be roughly the same and didn’t bother shopping around. However, after a pricey quote from the first company, I decided to get several more. The price differences were significant, and some companies offered more comprehensive services at lower costs. Always compare quotes from at least three to five companies. This not only gives you a better idea of the price range but also allows you to negotiate better terms.

Understand the Service Types

I wasn’t aware initially, but there are different types of car transport services: door-to-door, terminal-to-terminal, open carrier, and enclosed carrier. Each has its pros and cons. I chose an open carrier for its cost-effectiveness, but in retrospect, considering the long journey across Australia, an enclosed carrier would have been better to protect my car from the elements. Understanding these options beforehand helps in making a more informed decision based on your needs and budget.

Communication is Key

One of the best decisions I made was selecting a company that had excellent communication practices. They provided updates at every major juncture of the journey, which eased my anxiety. Ensure that the company you choose has a point of contact who is reachable and willing to update you throughout the process. This is vital for peace of mind and to ensure that any issues are quickly addressed.

Timing and Flexibility

I learned the hard way that flexibility is key when transporting a car such a long distance. The initial service I chose promised a delivery within a week, but it ended up taking more than two weeks, which disrupted my plans significantly. Ask about the expected delivery times and check if the company can offer guarantees or compensation if they exceed the estimated delivery times.

Avoid Rush Decisions

A bad decision I made was rushing into booking without fully understanding the terms and conditions. This led to unexpected charges for additional services I wasn’t aware I had agreed to. Take your time to read the fine print or have someone else review it. Make sure you understand every aspect of the service contract.

What I Wish I Knew

If I knew then what I know now, I would have placed more emphasis on checking customer feedback about their post-service experience, especially regarding how companies handle damage claims and disputes. Knowing a company's track record in these areas can save you from potential headaches if something goes wrong.

Open vs Enclosed Car Transport

Open car carrier with new vehicles

Open Car Transport

Open car transport involves shipping vehicles in an open-air trailer, exposing them to weather and road conditions.

This method is cost-effective and widely available, making it a popular choice for transporting vehicles quickly and economically.

The main benefits include lower costs due to multiple vehicles being transported simultaneously and quicker delivery times. However, the downside is the potential risk of damage from environmental elements and road debris.

moving cars in an enclosed car carrier

Enclosed Car Transport

Enclosed car transport uses fully enclosed trailers to provide maximum protection for vehicles against weather, theft, and damage during transit.

This method is preferable for high-value, classic, or luxury vehicles requiring extra security. Enclosed transport is more expensive and less readily available but offers higher insurance coverage and peace of mind.

Specialised services include GPS tracking and expert handling, ensuring vehicles are delivered safely and discretely.

Find out more