What to Expect when Dealing with a Car Transport Company

Dealing with a car transport company can be a stressful experience. Let’s face it, it’s not easy entrusting your car to complete strangers at the best of times, let alone when it’s to be transported across the country.

With so many auto transport companies to choose from, knowing which company to deal with and which company will best serve you can be a daunting experience.

Patrick Kashani (National Commercial Manager for Carways) shares a few things you can expect when dealing with car transport company.

Get a Complete List of Costs and Fees

When you hire a car transport company, they should provide you with a complete list of fees and charges.

This should also include any fuel surcharges and penalty fees that you could incur. Make sure you’ve read and agreed to these terms and conditions prior to signing the contract.

An Explanation of Insurances or Warranty Coverage

In addition to providing you with upfront pricing, a car transport company should also provide you with an explanation of their insurance coverage.

In the event that your vehicle is damaged during transport, you need to be aware of your coverage options.

Vehicle Condition Report

It is important for your vehicle to be thoroughly inspected prior to shipment using a vehicle condition report.

Any cosmetic or mechanical damage should be reported and verified before your vehicle leaves for transport.

This will protect both you and the carrier in case any damage occurs during transport.

What to do if your Vehicle has been Damaged During Transport

Tracking Information

Some car shipping companies offer GPS tracking so you can know where your vehicle is at all times.

This also gives you a better idea of when your vehicle will arrive at its destination.

Seamless Delivery

You have a right to know in advance what you can expect when dealing with a car transport company.

Prior to shipment, the company should explain their delivery process.

Most companies offer door to door shipment while others deliver your vehicle to a depot.

Either way, they should contact you prior to delivery so you can schedule and coordinate your pickup time.

Upon delivery, you should complete another condition report and report any new damage.

Patrick Kashani

About Patrick Kashani

Patrick Kashani is the National Commercial Manager at Carways Pty. Ltd. and a vehicle logistics industry leader. With more than two decades of experience in logistics, supply chain and automotive transport industries, he has seen the best (and the worst) of what the industry offers its customers.