How to Identify a Reliable Vehicle Transport Company

Finding a reliable car transport company is one of the most important first steps because as you prepare to ship your vehicle across the country, you don’t want to hand your car over to just anybody.

If you want peace of mind when selecting a company to ship your vehicle; to be sure the company you choose treats both you and your vehicle with respect, it’s important to do your research to confirm you’re about to deal with reliable car transport company.

Find Positive Customer Reviews

A reliable carrier company should have good reviews and online ratings.

Read all reviews and make sure they’re informative and tell the good and the bad experiences.

It’s easy to put up a positive review on a web page, so don’t necessarily trust what you read on that company’s website and instead, look to independent review sites such as Product Review and Google for trusted reviews.

Pay Attention to the Price

There’s nothing wrong with trying to get a fair price, but if you are receiving a quote that is drastically cheaper than other shipping companies, it could be a sign that the company may not be able to commit to a pickup or delivery date and you may see you vehicle stuck in a depot for prolonged and unexpected periods.

If the price is substantially lower than other comparable quotes, this could be a red flag to pay attention to.

Transportation costs should be pretty similar across the board and may vary by 10% or so.

If your quoted price is substantially lower than their competitors, it may be something to be wary of.

Guaranteed, Upfront Pricing

A reliable vehicle transport company should be able to provide you with a comprehensive and accurate quote that includes all costs associated with the shipment.

Check for hidden fees and charges as sometimes companies will add these without you being aware of it.

To ensure you are getting an accurate quote, make sure it includes the make and model of your vehicle, the distance of the transport and the whether it specifies open or enclosed transport.

Having a Clear Policy Regarding Delays

There are too many factors involved in vehicle transport for a transport company to guarantee a delivery date and in fairness, most companies will bend over backwards to meet your needs.

The truth is, events out of the company’s control such as weather, traffic jams, and road closures will have an unplanned and flow-on effect and that could mean significant impact to you.

Therefore, the company should have a clear policy regarding delays.

While most car transport companies are reliable, you should always do your research just to be sure.

Look for these signs when choosing a quality company to transport your vehicle.

Car Transport Services – Partnering with the Most Reliable Car Transport Companies

Car Transport Services connects shippers like you with auto transport companies.

If you need to transport a vehicle to any part of the country, it’s easier than you think and probably more affordable too. Find out and get quotes online today. 

Customer Success Story

Why Car Transport Services Exists Today!

When I had to move my car from Melbourne to Perth, the journey of finding the right transportation service felt almost as daunting as the 3,400 km drive itself. Through trial and error, a bit of luck, and a few missteps, I learned a great deal about how to select the best service for such a task. Here’s my experience, and I hope it can guide you smoothly through your own process.

Start with Research

The first thing I learned was the importance of research. Initially, I made the rookie mistake of choosing the first service that popped up in my Google search results. Big mistake. The company had hidden fees I hadn’t anticipated, and the service was far from satisfactory. What I learned was to dig deeper. Read reviews on multiple platforms, ask for recommendations from friends or family who’ve undertaken similar moves, and don’t skip on checking the forums where real customers discuss their experiences.

Check for Licensing and Insurance

One good decision I made was ensuring the company was licensed and insured. Insurance is important. Transporting a vehicle across such a long distance has its risks, and you want to ensure that your car is covered in case of any mishaps. Verify the transporter's accreditation with transport authorities and ensure they have valid insurance that covers your vehicle during the transit. This gave me peace of mind, knowing my car was in safe hands.

Compare Quotes

Getting multiple quotes was another area where I initially faltered. I assumed all prices would be roughly the same and didn’t bother shopping around. However, after a pricey quote from the first company, I decided to get several more. The price differences were significant, and some companies offered more comprehensive services at lower costs. Always compare quotes from at least three to five companies. This not only gives you a better idea of the price range but also allows you to negotiate better terms.

Understand the Service Types

I wasn’t aware initially, but there are different types of car transport services: door-to-door, terminal-to-terminal, open carrier, and enclosed carrier. Each has its pros and cons. I chose an open carrier for its cost-effectiveness, but in retrospect, considering the long journey across Australia, an enclosed carrier would have been better to protect my car from the elements. Understanding these options beforehand helps in making a more informed decision based on your needs and budget.

Communication is Key

One of the best decisions I made was selecting a company that had excellent communication practices. They provided updates at every major juncture of the journey, which eased my anxiety. Ensure that the company you choose has a point of contact who is reachable and willing to update you throughout the process. This is vital for peace of mind and to ensure that any issues are quickly addressed.

Timing and Flexibility

I learned the hard way that flexibility is key when transporting a car such a long distance. The initial service I chose promised a delivery within a week, but it ended up taking more than two weeks, which disrupted my plans significantly. Ask about the expected delivery times and check if the company can offer guarantees or compensation if they exceed the estimated delivery times.

Avoid Rush Decisions

A bad decision I made was rushing into booking without fully understanding the terms and conditions. This led to unexpected charges for additional services I wasn’t aware I had agreed to. Take your time to read the fine print or have someone else review it. Make sure you understand every aspect of the service contract.

What I Wish I Knew

If I knew then what I know now, I would have placed more emphasis on checking customer feedback about their post-service experience, especially regarding how companies handle damage claims and disputes. Knowing a company's track record in these areas can save you from potential headaches if something goes wrong.

Open vs Enclosed Car Transport

Open car carrier with new vehicles

Open Car Transport

Open car transport involves shipping vehicles in an open-air trailer, exposing them to weather and road conditions.

This method is cost-effective and widely available, making it a popular choice for transporting vehicles quickly and economically.

The main benefits include lower costs due to multiple vehicles being transported simultaneously and quicker delivery times. However, the downside is the potential risk of damage from environmental elements and road debris.

moving cars in an enclosed car carrier

Enclosed Car Transport

Enclosed car transport uses fully enclosed trailers to provide maximum protection for vehicles against weather, theft, and damage during transit.

This method is preferable for high-value, classic, or luxury vehicles requiring extra security. Enclosed transport is more expensive and less readily available but offers higher insurance coverage and peace of mind.

Specialised services include GPS tracking and expert handling, ensuring vehicles are delivered safely and discretely.

Find out more