Cars on a Truck
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How to Prepare Your Vehicle for Transport

When preparing your vehicle for transport, you need to be aware that strict guidelines are often enforced to make sure that the impact on you and your vehicle is minimal.

The information provided below will be of assistance to you in preparing for your vehicle for transport.

Booking Paperwork

  • Please check your booking confirmation paperwork to ensure that all details are correct. Please contact us if they are not.
  • The estimated delivery date provided on your booking confirmation has been calculated in business days – (weekends and public holidays are excluded) and while every effort will be made to meet the estimated delivery date, sometimes conditions beyond our control impact on transport timing. In instances such as these we will contact you to advise you.

How it Works

Door-to-Door Service

  • The day prior to your scheduled vehicle collection, a customer service representative will contact you to arrange a a time to collect your vehicle. They’ll most likely give you a 2-4 hour window. You’ll need to make sure that you are available within this window. If you can’t be available you may want to appoint an agent (another person) to hand your vehicle over.
  • On Collection Day, the driver will collect your vehicle and will complete the Transport Contract and Vehicle Condition Report with you. You (or your agent) will be required to sign this document.
  • The day prior to your scheduled delivery, a customer service representative will contact you to arrange a 2-4 hour window in which to deliver your vehicle to you.
  • On Delivery Day, you’ll need to make sure that you’re available within the delivery window. If for any reason you cannot be available, you’ll need to appoint an agent to take delivery of your vehicle and sign the Transport Contract and Vehicle Condition Report.

NOTE: Some towns and cities have restrictions for access by large vehicles, and/or have streets that restricted access. If you’ve requested a pickup or delivery to such a location, the car transport company will discuss alternative arrangements with you for collection or delivery.

Depot-to-Depot Service

  • On Drop-off Day, you will hand over your vehicle to a customer service representative at one of the corresponding Depots.
  • The transport company will complete the Transport Contract and Vehicle Condition Report with you. If you are not able to deliver the vehicle to us personally, you’ll have to appoint an agent to do this for you. You (or your agent) will then be required to sign this document.
  • When your vehicle arrives into the Depot, you will be contacted by a customer service officer to let you know that your vehicle is available for collection.
  • On collection day, please ensure you have your proof of identity (ie driver’s licence). They’ll then hand the vehicle to you and you will be required to complete the Transport Contract and Vehicle Condition Report by inspecting your vehicle and you (or your agent) will sign for receipt.

Combination Service (Door-to-Depot/Depot-to-Door)

Many car transport companies offer these types of services and they work in exactly the same way as outlined above.

Vehicle Checklist for Transport

General

  • The vehicle is safe to transport and fully drivable for loading and unloading. It has working foot and handbrakes, fitted seats, all glass intact and working operational windows. The body of the vehicle is in good condition and has 4 fully inflated tyres.
  • Advise the car transport company if your vehicle has been fitted with an Alcohol Interlocking Device. You’ll most likely need to provide them with a number of new mouthpieces for the duration of the transportation.
  • If you’re unable to arrange for transportation with personal items, ensure the vehicle is completely empty. All personal and loose items and/or parts will have to be removed from your vehicle, check compartments such as glove box, console, CD stacker, boot etc.
  • On the subject of personal items, one fitted spare tyre, factory tools and fitted baby seats are permitted, as are disabled assistance items providing they are securely fastened.
  • Low clearance can be a problem for many carriers because of the angle for driving your car onto the truck. Confirm with the transport company if you have a vehicle that has a ground clearance lower than 15cm.
  • Ensure the fuel tank is approximately 1⁄4 full – to allow for loading and unloading.
  • Any non-factory fitted alarm system is to be disabled or deactivated, or you are to provide written instructions for the alarm system and the necessary keys for its use.
  • Ensure the aerial is operational and any non-retracting/non-retractable aerial has been removed.
  • Any modifications to the vehicle should be noted with the car transport company. Ie: roof racks, bull bar, running boards, if the vehicle has been lowered, spoilers fitted, height pack fitted etc. (They’ll need to know for loading that the factory dimensions of the vehicle have not altered with the additions that you have had done to your vehicle.)
Image courtesy of DAF Australia

4WDs

  • Emergency beacon lights or large two-way-type aerials that are fitted, have been removed or lowered for transit.
  • Spare fuel containers or domestic type LPG gas bottles have been removed.
  • Any tool-box is empty and accessible for Quarantine inspection purposes.
  • Canopies with canvas covers/fixtures are in a good condition and safe to transport, and will not tear or split in transit.

Motorbikes

  • Remove all personal, loose items and any dangerous goods from the bike. If the bike has side-saddles or panniers, ensure they are clean, empty and ready for inspection.
  • Wide mirrors should be folded back, lowered or removed.
  • The steering should be unlocked, however you will retain your keys – we do not require them for transport.
  • Disable any alarm system or provide us with written operating instructions.

Trailers

  • Your trailer must be attached to an accompanying vehicle for transport.
  • You have provided accurate dimensions of your trailer / camper trailer – including any modifications (ie. cages or bars fitted). All cages and bars must be fitted securely to the trailer.
  • The trailer is structurally sound and fit for transport and you have checked for rust and wear – particularly to areas such as the axle and frame.
  • The tyres are inflated.
  • The spare wheel (if applicable) is attached and secure in housing.
  • The tool box (if applicable) is permanently fitted to the trailer and is empty and unlocked.
  • All padlocks have been removed, and all lockable areas are open for AQIS inspection where required.
  • Camper trailers have gas bottles removed, and all liquids’ containers are empty. And all non-factory fitted items removed.

Quarantine

If you’re transporting your vehicle to and from Western Australia, it will be required to undergo a quarantine inspection.

  • Check the following areas for Quarantine Risk Material (QRM). This includes items such as: plants, flowers, seeds, hay, soil,honey, insects, nuts, food scraps, fruit or vegetable packaging.
    • Seat Covers
    • Carpet / Mats
    • Boot and Spare Tyre
    • Engine – (engine oil and grease is not a quarantine risk)
    • Grill
    • Radiator core
    • Recess under wiper wells
    • Wheel Arches, Mud Flaps and Tyre Rims (particularly rear side)
    • Axels & Diffs
    • Spare tyres on 4WD’s (suspended underneath) Note: these are high risk areas  Water tanks
    • Steps & Running boards
    • Chassis rails and channels
    • Toolboxes and mounts

If your vehicle is quarantined you will be required to pay:

  • to have your vehicle cleaned to a satisfactory standard for entry into WA and,
  • a $100.00 fee for re-inspection by a QWA officer before your vehicle can be released to you.