Vehicle Transport Made Easy

With so many complex factors to consider, we asked Patrick Kashani, National Commercial Manager of Carways, how to make the process of vehicle transport easy.

For many, transporting a vehicle across the country can seem like a huge task.

If you’re driving the vehicle, you could end up putting thousands of kilometres on odometer and subject it to wear and tear. There would also be a potentially significant amount of money you will have to spend on fuel, food and accommodation.

Car transport companies are really there to take away the hassle.

That said, it pays to do some basic research to ensure you are working with a reputable company that will make sure your vehicle arrives safely and on time.

Understandably, since car transport isn’t a service many would use every day, it is easy find it overwhelming and confusing.

How much research should a customer do?

If you’re buying a used car, you’d want to do some research first wouldn’t you?

The same is true with vehicle transport. You don’t have to book with the first car transport company you come across.

It’s important to take the time and do sufficient research and comparing companies and their pricing.

Be sure to read customer reviews carefully.

Many companies will display testimonials on their websites but also be sure and check reviews on Product Review as well as other independent review sites. Many discussions on car-related forums may also reveal the reality behind some company practices. 

About 30 minutes of research online will certainly help you uncover those companies that have a habit of letting customers down.

Will the Vehicle be Insured While in Transit?

Damage to vehicles whilst in transit is certainly one of the things that people worry most about when shipping their vehicle.

While relatively uncommon (less that 1% of vehicles are damaged during transport), it is possible and being aware if this is really important.

Different companies offer different coverages so you should check with the transport company to make sure you’re comfortable with the liability coverage on offer.

This will ease your mind knowing that you aren’t financially responsible in the event of damage. 

Should I Choose a Depot-to-Depot or a Door-to-Door Option?

One of the great things about vehicle transport is that you have the option of a door-to-door service and this is one of the best ways to ensure a hassle free experience.

It means you don’t have to worry about arranging your own transport to and from a depot which may be quite some distance away.

It also means the least amount of wear and tear to your vehicle and this might be important for some, particularly if it’s a luxury, exotic, classic, antique, or custom vehicle.

So, while you might pay a bit more for this service, it certainly makes for a stress-free experience. 

Should I Take Photos Before and After?

Taking lots of photos of your vehicle is really important because the last thing you want to deal with is the hassle of debating over damage.

We encourage customers to take plenty of pictures of their vehicle and document every scratch, ding, or dent to ensure there is a proper record of the vehicle’s condition prior to transport.

This will make it much easier to identify and handle any damage claims later on.

Why do so Many Companies Make Their Pricing so Complicated?

Since car transport isn’t a service many would use every day, its understandable that vehicle transport costs can be difficult to understand and we’ve attempted to make ours as easy as possible.

Online quotes provided by many companies will also stipulate many conditions of travel that are either in fine print or are so difficult to understand that many customers don’t even read them.

The last thing you want is to be blindsided by hidden fees and surcharges and, if you move to booking the transport, check for company policies on cancellation fees.

It goes without saying, make sure you ask about every fee upfront and get the quote in writing.

Car Transport Services – Serving You Best

Car Transport Services connects shippers like you with auto transport companies.

If you need to ship a vehicle to any part of the country, it’s easier than you think and probably more affordable too. Find out by get your quotes online today. 

Patrick Kashani

About Patrick Kashani

Patrick Kashani is the National Commercial Manager at Carways Pty. Ltd. and a vehicle logistics industry leader. With more than two decades of experience in logistics, supply chain and automotive transport industries, he has seen the best (and the worst) of what the industry offers its customers.

Customer Success Story

Why Car Transport Services Exists Today!

When I had to move my car from Melbourne to Perth, the journey of finding the right transportation service felt almost as daunting as the 3,400 km drive itself. Through trial and error, a bit of luck, and a few missteps, I learned a great deal about how to select the best service for such a task. Here’s my experience, and I hope it can guide you smoothly through your own process.

Start with Research

The first thing I learned was the importance of research. Initially, I made the rookie mistake of choosing the first service that popped up in my Google search results. Big mistake. The company had hidden fees I hadn’t anticipated, and the service was far from satisfactory. What I learned was to dig deeper. Read reviews on multiple platforms, ask for recommendations from friends or family who’ve undertaken similar moves, and don’t skip on checking the forums where real customers discuss their experiences.

Check for Licensing and Insurance

One good decision I made was ensuring the company was licensed and insured. Insurance is important. Transporting a vehicle across such a long distance has its risks, and you want to ensure that your car is covered in case of any mishaps. Verify the transporter's accreditation with transport authorities and ensure they have valid insurance that covers your vehicle during the transit. This gave me peace of mind, knowing my car was in safe hands.

Compare Quotes

Getting multiple quotes was another area where I initially faltered. I assumed all prices would be roughly the same and didn’t bother shopping around. However, after a pricey quote from the first company, I decided to get several more. The price differences were significant, and some companies offered more comprehensive services at lower costs. Always compare quotes from at least three to five companies. This not only gives you a better idea of the price range but also allows you to negotiate better terms.

Understand the Service Types

I wasn’t aware initially, but there are different types of car transport services: door-to-door, terminal-to-terminal, open carrier, and enclosed carrier. Each has its pros and cons. I chose an open carrier for its cost-effectiveness, but in retrospect, considering the long journey across Australia, an enclosed carrier would have been better to protect my car from the elements. Understanding these options beforehand helps in making a more informed decision based on your needs and budget.

Communication is Key

One of the best decisions I made was selecting a company that had excellent communication practices. They provided updates at every major juncture of the journey, which eased my anxiety. Ensure that the company you choose has a point of contact who is reachable and willing to update you throughout the process. This is vital for peace of mind and to ensure that any issues are quickly addressed.

Timing and Flexibility

I learned the hard way that flexibility is key when transporting a car such a long distance. The initial service I chose promised a delivery within a week, but it ended up taking more than two weeks, which disrupted my plans significantly. Ask about the expected delivery times and check if the company can offer guarantees or compensation if they exceed the estimated delivery times.

Avoid Rush Decisions

A bad decision I made was rushing into booking without fully understanding the terms and conditions. This led to unexpected charges for additional services I wasn’t aware I had agreed to. Take your time to read the fine print or have someone else review it. Make sure you understand every aspect of the service contract.

What I Wish I Knew

If I knew then what I know now, I would have placed more emphasis on checking customer feedback about their post-service experience, especially regarding how companies handle damage claims and disputes. Knowing a company's track record in these areas can save you from potential headaches if something goes wrong.

Open vs Enclosed Car Transport

Open car carrier with new vehicles

Open Car Transport

Open car transport involves shipping vehicles in an open-air trailer, exposing them to weather and road conditions.

This method is cost-effective and widely available, making it a popular choice for transporting vehicles quickly and economically.

The main benefits include lower costs due to multiple vehicles being transported simultaneously and quicker delivery times. However, the downside is the potential risk of damage from environmental elements and road debris.

moving cars in an enclosed car carrier

Enclosed Car Transport

Enclosed car transport uses fully enclosed trailers to provide maximum protection for vehicles against weather, theft, and damage during transit.

This method is preferable for high-value, classic, or luxury vehicles requiring extra security. Enclosed transport is more expensive and less readily available but offers higher insurance coverage and peace of mind.

Specialised services include GPS tracking and expert handling, ensuring vehicles are delivered safely and discretely.

Find out more