Questions to ask about Vehicle Transport
People have many questions about Vehicle Transport and Moving Cars. We have listed some of the more frequently asked ones below.
If you have a question about vehicle transportation or moving your car that isn’t listed below, just use this handy online form to Contact Us or phone 1300 660 616.
How long will it take to transport my vehicle?
Transport times can vary depending on distances, specific transport legs, any special requirements you may have and sometimes events that are outside of our control.
Our standard transit days are available when you request a quote. You can also discuss these with a PrixCar Customer Relations Officer by calling 1300 660 616.
Do I need to be present during pickup and delivery of the vehicle?
Generally yes. You, or someone you trust, should be present at both pickup and delivery of your vehicle.
During pick, a vehicle inspection is carried out and signed and the keys handed over to our driver.
The same will happen on delivery of the vehicle.
It’s generally good for someone to check that inspections are carried out to your satisfaction.
How do you transport non-running or damaged vehicles?
Whilst some car transport companies are able to accommodate, PrixCar do not transport non-running or damaged vehicles.
What makes PrixCar Transport the best choice in car transport?
PrixCar Transport is Australia’s largest, full-service vehicle transport provider.
We have a team that is highly experienced in the safe and timely delivery of all types of vehicles and because you gain immediate access to the largest national transport network in Australia, we are often able to offer the most cost effective service no matter what the destination.
Can I leave personal belongings in my vehicle during transport?
Generally, personal items cannot be left in the vehicle due to safety and warranty reasons.
We seek to be a responsible member of the community and as such places great importance on:
- Regulatory responsibilities PrixCar Transport’s trailers are planned and loaded according to the weight and dimensions of the vehicles being transported as required by the relevant State and Federal Guidelines.
- OH&S PrixCar Transport seeks to provide a safe workplace for its employees and goods coming loose from vehicles can possibly result in injury or damage.
- Community Responsibility PrixCar Transport endeavours at all times to be a responsible member of the community and whilst using our national roadways we operate to minimise risk of injury or damage to other road users – goods coming loose from vehicles can result in injury and damage.
- Quarantine All vehicles travelling into WA and Tasmania are subject to quarantine inspection. Any goods left in a vehicle are subject to inspection which causes possible delays and additional charge to our customers.
What warranties does PrixCar provide?
As a part of our service offering to you, we warrant that your vehicle will be delivered to you in the same condition as it was accepted by us – subject to the conditions in Clause 9 of the Vehicle Transport Terms & Conditions.
Please ensure that you read and are familiar with our Vehicle Transport Terms & Conditions.
How do we agree on the condition of my vehicle at collection?
As part of your contract with any good car transport company, you will be asked to sign the Transport Contract and Vehicle Condition Report.
A customer service representative will survey your vehicle and note its condition on a vehicle diagram on the contract.
You will then be asked to review and sign the contract agreeing to the condition of your vehicle as noted and that you have read and understand our Vehicle Transport Terms & Conditions.
I’d like to pick up my car. Where can I pick it up from?
All of our depot locations can be viewed online
Does PrixCar also move furniture?
No. Our core business and expertise is vehicle transportation.
We partner with many commercial furniture removal companies who can arrange a complete package for you including vehicle transport.
If you’d like details of preferred partners, please ask.
Can I have my vehicle transported in an enclosed car carrier?
Your vehicle can be transported in an enclosed carrier and we can arrange this specifically to suit your requirements.
Online quotes will generally contain pricing for open carriers so for enclosed transport, it would be better to call.
Who actually moves my vehicle?
Your vehicle transport is handled directly by PrixCar.
Unlike online brokers who’ll outsource to other companies, your vehicles are transported directly by our people – who are among the most experienced in the car transport industry.
We have our own fleet of equipment and are also part of the largest national vehicle transport network in Australia.
This means, with PrixCar Transport, you can be confident that you are dealing directly with the company that is moving your vehicle.
Road Tolls & Tollways
Trucks and carriers travel on highways just like ordinary vehicles and it is not unusual for some of these to be tollways.
It is possible that, you vehicle may pass through a toll charge point while it is in our care.
Although most unlikely, if you happen to receive advice that your car has passed through a toll charge point while it is in our care – please contact us on 1300 660 616 immediately.