How to Choose a Safe Car Transport Company

Choosing a safe car transport company is crucial for the safety of your vehicle.

As specialist transport and logistics industry advisors, we have seen many people struggle with this decision.

Whether it’s for a short distance or a long one, you want to make sure that your vehicle is in safe hands during transit.

In this article, we’ll provide you some tips on how to choose a safe car transport company and increase the chance your car gets to its destination in one piece and without a scratch on it.

Research the Company

Before hiring a car transport company, it is important to research the company thoroughly. Check out the company’s website, social media profiles, and reviews on sites such as Product Review or Google.

Look for any red flags such as negative reviews or lack of information about the company.

Check The Carriers’ Credentials

In Australia, there are some credentials that you should check for when choosing a car transport company. These include:

  • Australian Business Number (ABN): All businesses operating in Australia are required to have an ABN. Make sure that the car transport company you are considering has a valid ABN.
  • Australian Securities and Investments Commission (ASIC) registration: The ASIC is the regulator of companies and financial services in Australia. Check that the car transport company is registered with ASIC.
  • Australian Automotive Aftermarket Association (AAAA) membership: AAAA is a national industry association that represents the automotive aftermarket industry. Membership in this association can indicate that the company is committed to high standards of service and safety.
  • National Heavy Vehicle Regulator (NHVR) accreditation: If the car transport company operates heavy vehicles, they may need to be accredited by the NHVR. This accreditation ensures that the company is compliant with safety standards and regulations.
  • Transport Certification Australia (TCA) certification: TCA is a national certification authority for transport technology and services. If the car transport company uses advanced technology to track and manage their fleet, they may be TCA certified.

By checking for these additional credentials, you can ensure that the car transport company you choose is reputable and compliant with Australian regulations.

Get Quotes

Once you have narrowed down your list of potential car transport companies, it’s time to get quotes. Most companies offer free quotes, so take advantage of this. Compare the quotes and make sure that they include all the necessary fees.

Here at Car Transport Services, you can get multiple quotes from many of the leading car transport companies within minutes by filling out a form just once.

Ask Questions

Don’t be afraid to ask questions when you are speaking to a car transport company. Here are some questions you should ask:

  • How do you transport vehicles?
  • What safety measures do you have in place?
  • How long will it take to transport my vehicle?
  • What happens if my vehicle is damaged during transit?
  • Can I track my vehicle during transit?
  • What happens if the vehicle delivery is delayed?

View more Frequently Asked Questions.

Read the Contract

Before signing a contract, make sure you read it thoroughly. Look for any hidden fees or clauses that may put you at risk. Make sure that everything that was discussed is included in the contract.

Prepare Your Vehicle

Before your vehicle is transported, make sure that it is prepared for transit. Here are some tips:

  • Clean your vehicle: Make sure that your vehicle is clean, both inside and out.
  • Remove personal belongings: Remove any personal belongings from the vehicle, as they may get damaged during transit.
  • Take photos: Take photos of your vehicle from all angles before transit. This will help you document any damages that may occur during transit.

Read more about preparing your vehicle for transport.

Trust Your Gut

Finally, trust your gut when choosing a car transport company. If something doesn’t feel right, don’t be afraid to look for another company.

Your vehicle is important, and you want to make sure that it is in safe hands during transit.

Additional Tips

Additionally, here are some more tips to help you choose a safe car transport company:

  • Check the company’s fleet: A reputable car transport company should have a well-maintained fleet of trucks and trailers that are regularly inspected and serviced.
  • Check for a tracking system: A tracking system can give you peace of mind knowing the exact location of your vehicle during transit.
  • Look for a company with a good reputation: Ask for recommendations from friends, family, or colleagues who have used car transport services in the past. Also, check online reviews and ratings to see what others have to say about the company.
  • Consider the price: While price shouldn’t be the only factor in your decision, it is important to find a company that offers competitive rates. Be wary of companies that offer prices that are too good to be true.
  • Check for any additional services: Some car transport companies offer additional services such as door-to-door delivery, storage, or vehicle inspection. Consider these additional services if they are important to you.
  • Ask about the delivery process: Ask the company about the delivery process, including how they will contact you to arrange for delivery, and how long it will take for your vehicle to arrive.
  • Check for any restrictions: Some car transport companies may have restrictions on the type of vehicles they can transport or the locations they can deliver to. Make sure to check for any restrictions before hiring a company.

When it comes to transporting your vehicle interstate, safety should always be your top priority. By choosing a reputable car transport company with a good safety record, you can minimise the risk of damage or loss during transport.

Researching car transport companies is essential to ensure that you choose a safe and reliable company. This includes checking the company’s credentials, reading reviews, verifying insurance coverage, and getting a written contract.

Remember to trust your gut and choose a company that you feel comfortable with.

Finally, it is important to plan ahead when transporting your vehicle interstate. This includes booking your transport well in advance, preparing your vehicle for transport, and being available to receive your vehicle at the destination.

Planning ahead means you can ensure that your vehicle is transported safely and on time.

By following these tips, you can ensure that your vehicle is transported safely and securely.

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Customer Success Story

Why Car Transport Services Exists Today!

When I had to move my car from Melbourne to Perth, the journey of finding the right transportation service felt almost as daunting as the 3,400 km drive itself. Through trial and error, a bit of luck, and a few missteps, I learned a great deal about how to select the best service for such a task. Here’s my experience, and I hope it can guide you smoothly through your own process.

Start with Research

The first thing I learned was the importance of research. Initially, I made the rookie mistake of choosing the first service that popped up in my Google search results. Big mistake. The company had hidden fees I hadn’t anticipated, and the service was far from satisfactory. What I learned was to dig deeper. Read reviews on multiple platforms, ask for recommendations from friends or family who’ve undertaken similar moves, and don’t skip on checking the forums where real customers discuss their experiences.

Check for Licensing and Insurance

One good decision I made was ensuring the company was licensed and insured. Insurance is important. Transporting a vehicle across such a long distance has its risks, and you want to ensure that your car is covered in case of any mishaps. Verify the transporter's accreditation with transport authorities and ensure they have valid insurance that covers your vehicle during the transit. This gave me peace of mind, knowing my car was in safe hands.

Compare Quotes

Getting multiple quotes was another area where I initially faltered. I assumed all prices would be roughly the same and didn’t bother shopping around. However, after a pricey quote from the first company, I decided to get several more. The price differences were significant, and some companies offered more comprehensive services at lower costs. Always compare quotes from at least three to five companies. This not only gives you a better idea of the price range but also allows you to negotiate better terms.

Understand the Service Types

I wasn’t aware initially, but there are different types of car transport services: door-to-door, terminal-to-terminal, open carrier, and enclosed carrier. Each has its pros and cons. I chose an open carrier for its cost-effectiveness, but in retrospect, considering the long journey across Australia, an enclosed carrier would have been better to protect my car from the elements. Understanding these options beforehand helps in making a more informed decision based on your needs and budget.

Communication is Key

One of the best decisions I made was selecting a company that had excellent communication practices. They provided updates at every major juncture of the journey, which eased my anxiety. Ensure that the company you choose has a point of contact who is reachable and willing to update you throughout the process. This is vital for peace of mind and to ensure that any issues are quickly addressed.

Timing and Flexibility

I learned the hard way that flexibility is key when transporting a car such a long distance. The initial service I chose promised a delivery within a week, but it ended up taking more than two weeks, which disrupted my plans significantly. Ask about the expected delivery times and check if the company can offer guarantees or compensation if they exceed the estimated delivery times.

Avoid Rush Decisions

A bad decision I made was rushing into booking without fully understanding the terms and conditions. This led to unexpected charges for additional services I wasn’t aware I had agreed to. Take your time to read the fine print or have someone else review it. Make sure you understand every aspect of the service contract.

What I Wish I Knew

If I knew then what I know now, I would have placed more emphasis on checking customer feedback about their post-service experience, especially regarding how companies handle damage claims and disputes. Knowing a company's track record in these areas can save you from potential headaches if something goes wrong.

Open vs Enclosed Car Transport

Open car carrier with new vehicles

Open Car Transport

Open car transport involves shipping vehicles in an open-air trailer, exposing them to weather and road conditions.

This method is cost-effective and widely available, making it a popular choice for transporting vehicles quickly and economically.

The main benefits include lower costs due to multiple vehicles being transported simultaneously and quicker delivery times. However, the downside is the potential risk of damage from environmental elements and road debris.

moving cars in an enclosed car carrier

Enclosed Car Transport

Enclosed car transport uses fully enclosed trailers to provide maximum protection for vehicles against weather, theft, and damage during transit.

This method is preferable for high-value, classic, or luxury vehicles requiring extra security. Enclosed transport is more expensive and less readily available but offers higher insurance coverage and peace of mind.

Specialised services include GPS tracking and expert handling, ensuring vehicles are delivered safely and discretely.

Find out more